ShippingEasy Review: Features, Pros and Cons

Last Updated on April 22, 2023 by Ewen Finser

You’ve been looking forward to the day that all of your hard work has paid off and your business is thriving. Now that your products are selling, you may be scrambling to speed up your order fulfillment while keeping your customers notified of order times and tracking. Even though you may try, completing this task day after day manually is not the answer.

Fortunately, there are many automated shipping software options to choose from. ShippingEasy is one of the top options for streamlining your shipping, maintaining inventory, and providing a professional shipping experience.

I will walk you through the pros and cons, features, and alternatives of ShippingEasy so you can make an informed decision based on your business’s current shipping needs, level of customer service, and budget.

What is ShippingEasy?

ShippingEasy is a cloud-based shipping solution for eCommerce businesses. Business owners choose software platforms like ShippingEasy when their volume warrants transferring from manual shipping to an automated shipping option.

ShippingEasy provides shipping discounts from the United States Postage Service, FedEx, and UPS for shipments that originate in the United States. The platform integrates with eCommerce and Marketplace platforms such as Amazon, eBay, Etsy, and Shopify to manage inventory, batch print labels, send customers tracking status updates, and build custom email marketing campaigns.

ShippingEasy History

ShippingEasy is a wholly-owned subsidiary of Stamps.com (NASDAQ: STMP). Stamps.com acquired the shipping software in July 2016 for approximately $55 million.

As the leading provider of postage online, Stamps.com (NASDAQ: STMP) has over 700,000 users. It provides shipping solutions under the names Stamps.com, Endicia, ShipStation, ShipWorks, and ShippingEasy with over 400 integration partners.

Adding ShippingEasy to the fleet allows eCommerce sellers to download orders from eCommerce sites or Marketplaces, quickly compare the best rates, and save custom shipping preferences.

Pros

• Award-winning customer service for paid plans (phone, email, live chat)
• Easy to use
• Affordable monthly plans
• Over 60 integrations
• Free plan with decent features
• Amazon seller account integration
• Orders can be split, combined, or recombined indefinitely
• Customer email tracking notifications
• List once on a marketplace and import listing to other selling platforms
• Custom shipping presets
• Automated marketing email integrations
• Compare rates and discounts for major carriers (USPS, UPS, FedEx)

Cons

• Only USPS is available in the free plan
• Consistent syncing issues
• Does not integrate with all selling platforms (i.e. Poshmark)
• Website responsiveness needs to be improved
• Partial shipments can glitch
• CSV files can be difficult to upload

Software Requirements

ShippingEasy is a cloud-based software and currently does not have an app. You can download an app called ConnectEasy that will sync your scale and printer to ShippingEasy.

All you need to run the software is an Internet connection and web browser.

Pricing

ShippingEasy has 6 tier plans including a free plan. Paid plans include a 30-day free trial with no credit card required.

Starter Plan

Free

50 shipments per month

• Discounted USPS and UPS shipping rates
• Powerful automation that drastically cuts your shipping time
• Add ConnectEasy for $5 to automatically send labels directly to your printer
• Automatic order imports from your store or marketplace

Basic Plan

$29 per month

500 shipments per month

Starter plan plus:

• Award-winning customer support via phone, email, and chat
• Custom logos on labels
• Robust reporting your business needs to stay on top of things

Plus Plan

$49 per month

1,500 shipments per month

Basic plan plus:

• Access exclusive cubic discounts with our Flat Rate Green pricing

Select Plan

$69 per month

3,000 shipments per month

Plus plan plus:

• Additional 1,500 shipments per month

Premium Plan

$99 per month

6,000 shipments per month

Select plan plus:

• Additional 1,500 shipments per month

Enterprise Plan

$159 per month

10,000 shipments per month

Premium plan plus:

• Unlimited users, workstations, and printers supported at no additional cost
• Custom configurations from a shipping expert

Ease of Use

Like the majority of its user reviews, ShippingEasy’s platform is easy to use and does not require advanced tech skills to master. The dashboard is clutter-free and offers easy to follow navigation. Helpful pop-ups provide helpful instruction when you are not sure which next step to take.

Using popular integrations like Shopify, you can sync your eCommerce orders directly to your ShippingEasy dashboard. Paid plans will have the option of comparing carriers for the best price. However, you can only browse rates one carrier at a time. It would be helpful if multi-carrier support could be viewed on one screen.

Integrations and Add-Ons

ShippingEasy has over 60 integrations in diverse categories such as accounting, API, carriers, eCommerce, inventory, marketplaces, and more.

Additional add-ons include “Customer Marketing”, an email marketing solution that uses the big data from your orders and customer information to send targeted campaigns. Pricing starts at $14 for 5,000 emails per month and caps at 3,000,000 emails per month for $1,199.

• Quickbooks
• Webgility
• Xero
• Oracle
• USPS
• FedEx
• UPS
• DHL
• 3dcart
• PayPal
• Ecwid
• XCart
• Opencart
• Stripe
• Shopify
• Magento
• WooCommerce
• BigCommerce
• AmeriCommerce
• Volusion
• Squarespace
• Channel Advisor
• Storenvy
• Sears
• PrestaShop
• Shopodex
• Spree
• nopCommerce
• epages
• SolidCommerce
• Scout
• Finale Inventory
• SynCommerce
• Zenventory
• QStock Inventory
• Amazon
• eBay
• Etsy
• Walmart
• Wish
• Yahoo!
• Bonanza
• Jane
• Reverb
• TopHatter
• Eleventh Avenue
• Jet
• NewEgg
• Sassy Steals
• Auctiva
• Powersports
• GrooveBacker
• Algopix
• Brandable Box
• Feedonomics
• The ILS Company

Features

Discounted Shipping

ShippingEasy provides discounted shipping for USPS, FedEx, and UPS. After entering the necessary package information, rate options for each carrier instantly appear.

However, you can only see one carrier at a time. You must click on the different carrier tabs to see all pricing. This is a missed opportunity for ShippingEasy. You should be able to view all carrier prices in one tab and sort low to high or by shipping speed.

Multichannel Sync

To have a successful eCommerce business, it’s important to sell on multiple sales channels. You never know when a platform will get acquired or even disappear so having a broad online presence is best for business longevity. Selling on multiple channels can also broaden your customer base and keep current customers engaged.

With ShippingEasy you can manage orders from all of your sales channels in one place. Use CSV files to bulk upload orders.

Order Management

No matter if you have a few orders or a few hundred, you can easily process and print batch shipping labels. Plus, the platform’s order management benefits don’t end there, it also offers the following:

• The ability to upload manual orders, not from an eCommerce store or Marketplace
• Filter orders by region, international, or orders that are awaiting payment
• Sort by column in ascending or descending order
• Advanced search for locating one specific order
• Order summaries to determine if you want to batch with similar orders
• Item level detail for multiple product orders

Shopify Seller Tools

An all-in-one solution for shipping through Shopify. ShippingEasy claims you can increase your monthly sales by over $2,000 on average. They offer a demo to view the benefits. Targeted email marketing segments customers and features abandoned cart support.

Shopify owners benefit from guaranteed lowest shipping rates including USPS commercial rates, 62% off UPS rates, and ShippingEasy exclusive Flat Rate Green shipping rates.

Amazon Seller Tools

Similar to Shopify seller tools, ShippingEasy has specific features for Amazon sellers too. Amazon sellers can utilize cubic pricing for qualifying packages and receive the same guaranteed rates as Shopify sellers.

ShippingEasy can send automated review requests so your Amazon product can climb the ranks even faster. Plus, customers will appreciate the professional follow up that comes complete with your own branding.

ShippingEasy Inventory Management

This add-on is great for companies that need supplier support and bill tracking. Easily assign products to suppliers and use the dashboard to create purchase orders (POs).

Use the platform to set low stock alerts so you can stay ahead of the curve. Easily manage all product inventory across multiple sales channels in real-time.

Please note as of July 2020, ShippingEasy is no longer offering this service to new customers. Existing customers can still take advantage of this benefit.

Returns

Automate the return process with a single click. You will only get charged if the return label is scanned. Discounted rates and real-time tracking for all return labels.

Reports

Since shipping is a large cost for most businesses, knowing your customer shipping needs is key. ShippingEasy has data reports for destinations, services, product sales, customers, and more.

Shipping Workflow

One major advantage of ShippingEasy is the ability to download orders directly from multiple eCommerce and Marketplace platforms in real-time. After they can be seen in ShippingEasy, filter orders to your liking. Plus, you can sort, combine, split, and re-combine orders as needed. Upload CSV files for batch shipping or manually create a single label.

Not only does ShippingEasy print labels, but it also supports packing slips, picklists, and custom forms for international shipments. Create custom shipping rules for specific products to reduce data entry.

Amazon Alexa Skill

Use your voice-enabled Amazon Alexa to print labels, packing slips, and ship orders in 3 easy steps.

1. Enable the ShippingEasy Skill

Open the Amazon Alexa app or find the ShippingEasy skill within the Amazon website. Select “Skills” and search for ShippingEasy. Then choose “Enable”.

2. Link Your ShippingEasy Account

Enter the username and password you set up for ShippingEasy. Then click “Authorize” to move on to step 3.

3. Start Using Voice Commands

You can begin using simple commands by speaking them directly to Alexa. Try “Buy and print a label,” “What’s my last order?” or “How many orders do I have?”

Connect Easy

ConnectEasy is an app that works in conjunction with ShippingEasy. It can directly print labels, packing slips, and pick lists directly from the app to your printer. The advantage of this app is not dealing with PDF label pages that have to be printed manually.

ConnectEasy will also integrate with your USB scale. Simply plug in the USB scale to your computer, and when ConnectEasy recognizes your device it can automatically update the weight field when creating labels within the app.

ConnectEasy costs an additional $5 per month and is available for both Mac and Windows.

Customer Marketing

ShippingEasy provides a Customer Marketing add-on ($14 per month) that collects data and can segment your customer base. Easily build customized email campaigns that notify customers of new products, garner reviews, and target specific segments to encourage repeat sales.

The platform features both manual and automated email campaigns with a library of pre-built templates in a variety of options such as review requests, cart abandonment, newsletters, product recommendations, and more. A drag and drop template editor helps you make changes with ease. Sign-up forms accelerate your email list growth which helps increase the analytic data gathered by ShippingEasy.

Customer Service and Technical Support

ShippingEasy provides award-winning customer service to all paid tier customers. You can contact ShippingEasy in 3 easy ways, phone (855.202.2275), email (help[at]shippingeasy.com, and live chat.

While most companies charge for this level of customer service, ShippingEasy provides it for free. Plus, even live chat offers real humans, not generalized answer chatbots.

The platform also provides helpful tools and resources to get the most out of the software. Tools like a USPS savings calculator and rates by plan type help you estimate your costs. How-to guides, company blog, and request forms further supplement the platform’s documentation.

Security

ShippingEasy provides responsible security measures for its users. While it takes your privacy seriously, the platform reminds users that no method of Internet transmission or electronic storage is 100% safe.

ShippingEasy supports the following security measures:

• Security procedures and practices are consistently reviewed and updated
• Comply with applicable laws and security standards
• Sensitive personal information is always transmitted securely
• Staff is trained in security measures
• Limited staff have access to personal information
• Cardholder information is handled in compliance with the Payment Card Industry’s Data Security Standards
• Compliance with the E.U. – U.S. Privacy Shield Framework

Alternatives

Shippo

American founded Shippo provides multi-carrier shipping software for eCommerce businesses and online marketplaces through their API and online platform.

Pros

• Free version
• Free trial
• Multi-store management
• Returns management
• Major eCommerce and Marketplace integrations

Cons

• No inventory management
• No CRM
• No email marketing
• No PayPal integration

Easyship

Easyship was created in Hong Kong in 2014. The online platform provides discounted shipping, label printing, and integrations featuring multi-courier shipping for your eCommerce business.

Pros

• 24/7 customer support
• Warehouse management
• BigCommerce integration
• Magento integration
• Zapier integration

Cons

• No PayPal integration
• No QuickBooks integration
• No online training

Multiorders

Multiorders is an all-in-one eCommerce management software. The platform supports multi-channel selling, order fulfillment, inventory tracking, and shipping solutions for small to large businesses.

Pros

• 24/7 customer service
• Free trial
• Kitting
• Warehouse management
• Amazon support
• Mailchimp support

Cons

• No PayPal integration
• No Walmart integration

ShipStation

ShipStation helps you automate your shipping by featuring multi-carrier support, discounted shipping rates, batch shipping, order fulfillment, and management.

Pros

• Supports all devices
• Free trial
• Order fulfillment
• Order management
• Amazon seller tools
• Forecasting
• Warehouse management

Cons

• No product identification
• No supplier management
• No warehouse management

ShipBob

ShipBob provides powerful logistics so you can offer your eCommerce customers same-day fulfillment across the globe. The platform can help you automate shipping processes, use custom packaging, and take advantage of
2-day shipping options.

Pros

• 24/7 customer service
• Free version
• Free trial
• Forecasting
• Kitting
• Warehouse management

Cons

• No supplier management
• No PayPal integration
• No Walmart integration

FAQs

Final Thoughts About ShippingEasy

Automated shipping is not for the faint of heart. There can be glitches, complicated address issues, and for small to medium-sized businesses a wrench in your profits.

While ShippingEasy has its drawbacks, the ShippingEasy team is actively rolling out improvements. And the affordable monthly fee is worth the investment for shipping discounts, powerful eCommerce syncing, and professional customer service (email, phone, and live chat).

Further read:

• ShippingEasy vs ShipStation: Which is Right for Your Business?
• Best Shipping Apps for Shopify to Increase Sales
• Shippo Review: Is it the Best Shipping Software?
• Shippo vs ShipStation: What Are the Differences?
• Shippo vs EasyShip: Which is the Best Shipping Solution?