8 Best Netsuite Alternatives for 2021

Whether you are a current NetSuite customer looking for a change or interested in an Enterprise Resource Planning (ERP) software, this article is for you. NetSuite has its positives in functionality and scalability but it isn’t without its drawbacks.

NetSuite is a cloud-based ERP software by Oracle created to streamline business processes so your company can scale faster with fewer speed bumps. Automate everyday processes like financials, inventory, orders, billing, e-commerce, and Customer Relationship Management (CRM).

NetSuite integrates with the following software: Deltek, Epicor, Legacy On-Premise ERP, Microsoft Dynamics GP, QuickBooks, Sage, and SAP. With these integrations in mind, NetSuite markets directly to users of the above ERP software platforms.

Implementation of NetSuite usually takes 2 to 6 months. After you are a paid client of NetSuite, the platform provides a Success Services Team. This team will customize features for you, help you identify business goals, and streamline business services.

Customer service is available in both Basic (all clients) and Premium. There is an extra cost for Premium but you will receive priority service that is worth the extra cost if you generally rely on software support.

Premium adds 24/7 technical center and non-critical access, call routing, 4 authorized support contacts, and more. If you desire proactive customer support, a third-tier called Advanced Customer Support (ACS) is also available.

And while NetSuite is a great all-in-one ERP solution, it also has its shortcomings. For companies that are seeking on-premise software, NetSuite does not currently offer this option. Third-party integrations can expand software capabilities but often cause performance issues if you don’t proactively maintain them.

Fortunately, there are several NetSuite competitors. I have featured our top 8 NetSuite alternatives below. Check out each listing for more information about the platform, pros and cons, and pricing.

1. Salesforce Sales Cloud

salesforce

 

Salesforce provides CRM, sales, and marketing in B2B and B2C. The platform supports small businesses to large enterprises across all industries.

Salesforce offers a robust eCommerce solution by personalizing sales emails, streamlining sales territories, and a navigable view of the complete lead pipeline. The software can be completely customized to your business.

Pros

  • Einstein AI, AI forecasting, and workflow automation
  • Sales quote email templates
  • Use on the go, data can be accessed and updated even while offline
  • CMS
  • Drag-and-drop builder

Cons

  • 24/7 customer service is only accessible to those with unlimited monthly plans
  • The low data storage limit for larger organizations (10 GB)

Pricing

All-in-one sales and support app

  • $25 USD/user/month

(billed annually)

Complete CRM for any size team

  • $75 USD/user/month

(billed annually)

Deeply customizable sales CRM for your business

  • $150 USD/user/month

(billed annually)

Unlimited CRM power and support

  • $300 USD/user/month

(billed annually)

2. SAP Sales Cloud

sap sales

The SAP Sales Cloud platform runs on the SAP C/4 HANA framework. It keeps track of customer activities and uses this data to update sales reps. The data is then used to create proposals and complete contracts.

The platform is best for medium to enterprise-level businesses. Most SAP Sales Cloud clients are in the financial, service, and energy sectors.

Pros

  • Supports advanced analytics (OLAP and Microsoft Excel)
  • Offers personalized recommendations to customers through AI
  • Chatbot creation
  • Sales territory management to help meet sales quotas
  • AI lead scoring

Cons

  • No free trial
  • No built-in customization, all third-party tools
  • No built-in email marketing options

Pricing

SAP Sales Cloud, standard edition

  • $60 per user per month

SAP Sales Cloud, professional edition

  • $120.00 per user per month

SAP Sales Cloud, enterprise edition

  • $204.00 per user per month

3. Microsoft Dynamics 365

microsoft dynamics 365

Microsoft Dynamics 365 relies on insights to help sales reps speed up the time between lead and sale. It also helps build the relationship between salesman and customer.

The platform provides hosting options including partner-hosted, private on-premise cloud, or Microsoft’s cloud. It supports all-size businesses and caters to government, auto, healthcare, manufacturing, retail, and more.

Pros

  • Relationship health score (between sales rep and customer, AI weighs risks and opportunities)
  • Big data identify new segments, automated workflows, and brings to light any pinch points
  • Microsoft Forms Pro (survey insights to improve engagement)
  • Integrates with LinkedIn Sales Navigator
  • Offline sync
  • Supports iOS, Android, and Windows 10
  • AI sales forecasting
  • Interactive charts with filters
  • Power BI integration for sales pipeline analyzation

Cons

  • Lack of third-party integrations
  • Important integrations like MailChimp or Docusign can glitch
  • Clunky navigation and session breaks can impede productivity

Pricing

Microsoft Dynamics 365 is priced per industry

Customer Data Platform

  • Customer Insights – From $1,500 per tenant per month
  • Customer Voice – From $200 per tenant per month

Sales

  • Sales Professional $65 per user per month
  • Sales Enterprise $95 per user per month
  • Sales Premium $135 per user per month
  • Microsoft Relationship Sales $162 per user per month

Service

  • Customer Service Professional $50 per user per month
  • Customer Service Enterprise $95 per user per month
  • Field Service $95 per user per month
  • Remote Assist $65 per user per month

Marketing

  • Marketing From $1,500 per tenant per month

Commerce

  • Commerce $180 per user per month
  • Fraud Protection $1,000 per user per month

Supply Chain

  • Supply Chain Management $180 per user per month
  • Guides $65 per user per month

HR

  • Human Resources $120 per user per month

Finance

  • Finance $180 per user per month

Project Management

  • Project Operations $120 per user per month

Small Business

  • Business Central Essentials $70 per user per month
  • Business Central Premium $100 per user per month
  • Customer Service Professional $50 per user per month
  • Sales Professional $65 per user per month

4. Oracle CX Sales

oracle cx sales

Oracle CX is a SaaS-based platform that utilizes AI to improve customer relationships and sales. The platform includes sales management, sales force automation, social collaboration, B2B commerce tools, and more.

Oracle CX is most suited for B2B and B2C enterprise businesses in all industries.

Pros

  • DataFox AI data engine can scan more than 5 million digital data points
  • Overlay sales teams
  • Sales forecasting
  • Microsoft Outlook integration
  • Customer subscription management

Cons

  • Lead assignment automation isn’t reliable
  • Lack of third-party integrations
  • Limited customization capabilities compared to competitors

Pricing

Professional Edition

  • $65 per user per month

Standard Edition

  • $100 per user per month

Enterprise Edition

  • $200 per user per month

Premium Edition

  • $300 per user per month

5. Sales Creatio

creatio sales

Sales Creatio is a cloud-based platform that offers an all-in-one solution for managing sales cycles. Creatio is both a customer relationship management (CRM) and business process management (BPM) software. It works for businesses of all sizes and streamlines workflow.

The platform supports small to enterprise-level businesses across all industries. It can integrate with MS Exchange, Google, PBX and offers email integration via IMAP/SMTP.

Pros

  • Sales force automation
  • Sales forecasting
  • Supports multilingual environment
  • Works seamlessly across devices
  • Project cost and time projections
  • Heat maps
  • Single-click sales orders
  • Invoice templates
  • Customer support through email, phone, and chat (24/7 support for premium customers)
  • Extensive knowledge base
  • Product catalog integrated with an Enterprise Resource Planning (ERP) system
  • Email marketing tools

Cons

  • Lacks integration with social media platforms
  • Navigation and filters could use improvement
  • The analytics tool is basic and features such as an export of the dashboard and calculated variables

Pricing

Team

Small and medium businesses with direct sales teams

  • $30 per user per month

Commerce

Short sale cycle and e-commerce tools

  • $35 per user per month

Enterprise

Medium and large enterprises to manage all sales channels: direct and partner sales, e-commerce, field sales, and POS

  • $60 per user per month

CRM Bundle

Marketing, Sales, Service

Custom pricing

6. QuickBooks Enterprise

QuickBooks added the enterprise version in 2002. The software features yearly updates with seven version options: Standard, Contractor, Manufacturing & Wholesale, Nonprofit, Retail, Professional Services, and Accountant.

Compared with other QuickBooks products, QuickBooks Enterprise has knowledgeable customer service. However, the name is misleading.

Marketed as an Enterprise platform, the software is more suited to multi-user medium to large-sized businesses that benefit from advanced features, not Enterprises that should be investing in an ERP solution.

Pros

  • Full set of features without committing to a full ERP solution
  • Supports 40 users
  • Manage leads

Cons

  • Long customer service wait times by phone
  • Expensive for the features
  • Cloud-hosting is an additional cost
  • Only compatible with Windows
  • Not for small businesses
  • Not best for true enterprises
  • Steep learning curve
  • Lack of security for locally-installed software

Pricing

Gold

The Gold plan starts at $1,577/year and includes:

  • Invoicing
  • Contact management
  • Lead management
  • Expense tracking
  • Chart of accounts
  • Accounts payable
  • Inventory
  • Time tracking
  • Project management
  • Budgeting and planning
  • 140+ reports
  • 200+ integrations
  • Multi-currency support
  • Tax support
  • Automatic data backups
  • Automatic upgrades
  • Intuit Field Service Management subscription
  • Enhanced Payroll

Platinum

The Platinum plan starts at $1,940/year

Includes everything in the Gold plan, plus:

  • Advanced inventory
  • Advanced item pricing

Diamond

The Diamond plan starts at $3,825/year

Includes everything in the Platinum plan, plus

  • Assisted payroll ($1 per employee per pay period)
  • TSheets Elite ($5/month per employee)

QuickBooks Enterprise also offers hosted plans. These plans are billed monthly and include the features listed above as well as automatic upgrades and data recovery.

  • The Gold with Hosting plan starts at $175/month.
  • The Platinum with Hosting plan starts at $206/month.
  • The Diamond with Hosting plan starts at $363.79/month.

7. Sage Intacct

Sage Intacct provides financial management for larger businesses. With key features such as customizable reports, streamlined quote-to-cash process, and automated procure-to-pay.

Instantly run financial reports and prepare for taxes and audits. A digital board book helps you make strategic financial moves with real-time SaaS metrics.

The platform allows for quick communication between departments, streamlined accounts payable and accounts receivable, and automated order management.

Pros

  • Customizable dashboards for key metrics
  • Easy to use
  • Workflow flexibility
  • High customer satisfaction ratings

Cons

  • Not an all-in-one solution, third-party applications needed for inventory, payroll, etc.
  • Implementation is managed by Sage Intacct which drives up the cost and offers less flexibility

Pricing

Sage Intacct doesn’t provide transparent pricing on their website but claims that their clients on average spend $15,000 to $35,000 annually. Since Sage Intacct must manage implementation, expect to pay one to one and a half times your annual subscription fees in implementation costs.

You can fill out a form on their website to get a better estimate of services.

By signing up with Sage Intacct, you will receive the following benefits:

  • 24/7 operations, upgrades, and enhancements
  • Award-winning US-based support
  • 15GB of storage (5GB of data/transaction storage and 10GB of file storage)

Core Financials (base package)

  • General Ledger
  • Accounts Payable
  • Accounts Receivable
  • Cash Management
  • Order Management
  • Purchasing

Add-ons available for an additional cost:

  • Global Consolidations
  • Revenue Management
  • Inventory Management
  • Multi-Currency
  • Project Accounting
  • Salesforce Integration
  • User-Defined Dimensions (3)
  • Check Delivery Service

Implementation includes the following services:

  • Project management
  • Definition of business process flows and requirements
  • Initial training through Sage Intacct University online courses
  • Setup and configuration of the software
  • Data upload, including the chart of accounts and master records
  • Supplemental training provided by Cargas
  • Setup of a sandbox environment
  • Transaction testing
  • Upload of open balances for receivables and payables
  • Cutover and cutover support

8. Acumatica

Acumatica is an ERP software that caters to several industries including accounting, commerce, distribution, manufacturing, and retail.

With Aucmatica, you can automate inventory tracking, provide better customer service, and order management. Plus, integrate with CRM and accounting tools.

The platform offers three different software implementation options. The client can choose a full-time cloud host, deploy Acumatica on-premise, or through a preferred hosting vendor. No matter which option you choose, an Acumatica Partner that has successfully trained on ERP implementation will assist you through the process.

Pros

  • Software is improved frequently (adding features, etc.)
  • Record management
  • Unlimited users
  • Cloud access for remote workers
  • Good documentation features

Cons

  • Direct Customer Support is an extra annual fee
  • Difficult to navigate as a new user, the learning curve
  • Customization can be difficult for end-user/vendor
  • The reconciliation module needs to be improved
  • App functionalities are limited

Pricing

Acumatica does not publish their fees online as they tailor pricing for each client. You can contact Acumatica directly for a customized quote.

Expect to pay based on these 3 factors: applications needed, client license (private cloud, SaaS, private perpetual), and revenue based on transactions and data storage

FAQs

Question: Is NetSuite expensive?

Answer: Like most of NetSuite’s competitors, Netsuite’s pricing is custom to every client. To determine price, NetSuite takes into account the client’s ERP configuration, necessary add-ons, total user count, and length of the contract.
The base price for a NetSuite license is $999 per month with an additional $99 per user access cost.

Question: Is NetSuite suitable for small businesses?

Answer: NetSuite has a Limited Edition model that supports pricing for small businesses. NetSuite Limited Edition was created for companies that have a single legal entity and only need 10 or fewer user licenses and less than 50 employees.
However, NetSuite has high implementation costs for discovery, analysis, configuration, deployment, data migration, integration, customization, and training. The costs start at $25K and up. If you are a startup or just starting, consider choosing a simple software like QuickBooks.

Question: Is NetSuite hard to learn?

Answer: Users are split on whether NetSuite is hard to learn. However, all users agree that NetSuite is suitable for their needs and offers a wide variety of customization options.

Question: How does NetSuite compare to SAP?

Answer: NetSuite can only be accessed via the cloud, whereas SAP was created to be accessed by the user’s own IT system only. Currently, SAP also has a cloud option or via a hybrid online-offline system. The user can now benefit from both NetSuite and SAP equally.

Question: What database does NetSuite use?

Answer: NetSuite was built on Oracle’s database. Oracle acquired NetSuite in July 2016.

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