Nate Drake 
Support leaders are sitting on more call data than they know what to do with. The real issue is that most of it lives somewhere inconvenient: buried in disconnect reports, third-party add-ons, or spreadsheets that are already out of date by the time anyone reads them. The knock-on effect is predictable. Coaching decisions get made … Read more
Until a few years ago, terms like “Voice Agent” simply meant a slightly more fancy way to navigate menus than “Press 1 for billing.” The robotic voice was frequently annoyingly chipper and the moment callers deviated even slightly from the standard script they’d be met with, “I’m sorry, I didn’t get that!” This has now … Read more
AI is transforming call centers from manual, reactive operations into smarter, more efficient hubs for sales and support. For small businesses and growing teams, the challenge is keeping every conversation consistent, timely, and valuable without overworking staff. For small-to-midsize teams, Aircall stands out as a top choice. It combines cloud-based telephony with AI features integrated … Read more
As someone who’s spent 15+ years tinkering with network setups from home media servers to mega-enterprise environments for Fortune 500 companies, I can safely say I’ve witnessed the evolution of refurbished networking equipment firsthand. I’ll admit, when Alta Technologies first popped up in my feed, I treated it with healthy skepticism given the number of … Read more
One thing I’ve found in the years I’ve spent doing tech consultation is that finding the right web scraper API service can be very daunting. Sure, you can hop onto your search engine of choice and find listings for countless providers promising near-magical data extraction, supercharged anti-bot features suitable for anything from a home office … Read more
During my time as a tech consultant, I’ve spoken with numerous clients who jumped on the Smartproxy (now known as ‘Decodo’) bandwagon based on its reputation and fairly competitive pricing. While it’s a reliable mid-tier proxy provider, Decodo has limitations, which means your business should sometimes consider alternative solutions. This is particularly true if you … Read more
In my years consulting for tech firms, I’ve seen situations where Oxylabs was the right choice for operations like data collection projects. But I’ve also encountered situations where businesses struggled with Oxylabs’ limitations. While this provider has an excellent reputation in the enterprise space, it mainly focuses on large-scale projects and premium prices. Under these … Read more
In my time as a tech journalist and consultant, I’ve had to test multiple proxy servers for cybersecurity research and data collection projects. That’s how I know how critical a residential proxy can be. As most people know, they operate differently from data center proxies, as they route traffic through real IP addresses assigned by … Read more
When your organization makes the choice to upgrade its IT infrastructure or retire its end-of-life equipment, you have to decide what will happen to those assets. Disposing of them improperly can lead to environmental damages, data breaches, and even regulatory violation. This can potentially cost businesses millions in fines and harm to their reputation. Having … Read more
In the years I’ve spent assisting clients with data collection over various industries, I’ve discovered that success of a project can depend heavily on the right datacenter proxy infrastructure. True, residential proxies get most attention these days for their stealth capabilities, but datacenter proxies remain the workhorse for most speed-critical operations, high-volume scraping, and most … Read more
Over the 8+ years I’ve now spent helping clients implement robust data collection strategies I’ve learned one important lesson: the success of any web scraping project depends not just on the tool itself, but on the proxy server infrastructure. After all, that’s what’s going to keep your data collection operation ticking over smoothly. Whilst planning … Read more
If you’ve ever run an online business, you’ll know that web data powers everything these days, from intelligence on competitors to AI model training. Over the past decade, I’ve helped dozens of clients in sectors like cybersecurity, fintech, and retail to run scraping projects using pretty much every tool on the market. This is how … Read more
MailReach has a solid reputation in the email warmup space. I’ve used it myself on many occasions. Still, there are some solid reasons why you might want to consider some alternatives. Here are some of my favorite alternatives to MailReach, including one I’ve enjoyed using a ton. Bottom Line Up Front If you don’t have … Read more
Have you ever pulled out all the stops to maximize mail deliverability, only to see message after message being sent to junk mail folders. If so, you’re definitely not alone in this struggle! After managing email campaigns for dozens of clients since the turn of the century, I’ve learned that choosing the right email deliverability … Read more
As a digital nomad, I need constant connectivity for my work. As I’ve travelled between different urban locations, most recently ‘The Lilac City’ (Spokane, WA) and even rural areas in the US, I’ve had the chance to test pretty much every major wireless carrier on the market. If, like me, you’re constantly moving from place … Read more
As a digital nomad and tech journalist I’ve spent years trying to find reliable but affordable wireless coverage in the USA. After many weeks of testing various carriers, I’ve come to the conclusion that Visible by Verizon stands head and shoulders above the rest. It’s the best choice for anyone who wants transparent pricing, unlimited … Read more