Cody Perez 
It is only natural for documentation debt to accumulate over time as many companies forget to tackle this underlying but necessary part of support. The point of support is to help your customers and clients with the various questions and issues they have. To properly support them, though, you need to follow the right steps … Read more
One of the biggest challenges for any business is having a customer service team that’s inundated with countless support tickets. Building a help center should, ideally, make it easier for customers to solve common problems without contacting support. But for many businesses, ticket volume barely changes after the help center goes live. Knowing how to … Read more
Customer service can be one of the most overwhelming and jam-packed areas to work in. That being said, many customer inquiries are quite simple and ones that could be easily handled by an automated service like an AI voice agent designed for customer service without ever having to involve a real human being. It is … Read more
Managing a team of only a handful of people (think 5-50 people in total) can be tough when responsibilities and duties can overlap considerably for each person, including your receptionist. Thankfully, finding the best virtual receptionist for a small business can help with this. The receptionist is the face of your company and typically the … Read more
If you’ve ever sat on a phone for minutes waiting to schedule an appointment with a doctor or hear back about very important test results, you will know the frustrations of waiting. This is a rampant problem for many medical offices and hospitals, but there are solutions. One major option is to integrate an AI … Read more
With a small business, there is so much you have to juggle from limited resources to a smaller team to the neverending cycle of customer service, which makes finding the right platforms to use troublesome. This can even include your phone system. Finding the best cloud business phone system for your company is one of … Read more