Are you looking to start email marketing for your business?
It’s likely you’re feeling very overwhelmed with the amount of email marketing solutions out there, who mostly market themselves using very similar selling points, and there’s a good chance you’re finding it a bit confusing. You’re not the first!
It’s a common scenario, and it’s important to get the right product for your business and objectives from the outset, rather than starting using a product taking the time and maybe the money to get it set up, and then in a few months or years realizing “Actually, this isn’t doing quite what I need it to do.”
Here, we’ll take a look at just two solutions on the market to at least try and narrow your options down. Let’s get to it!
ActiveCampaign has actually been on-the-go for quite some time, and it feels like they’ve been kind of tapping away in the background, getting things in order, before having an explosion of success and expansion in the past year.
They’ve been on the go since 2003 – 14 years is a long time in tech! The last year’s successes have included two office expansions, a 250% increase in their user base, and a 160% increase in their number of employees.
At first glance, ActiveCampaign seems to trot out the usual lines email marketing companies do, but there is an implication that it’s strongly geared towards the e-commerce aspect of your business.
They boast a lot of features, implying how great they’ll be in generating sales for your business. But they all do.
ConvertKit is a very different style of company. Started two years ago in 2015, they’ve truly embraced contemporary startup culture, with a fully remote working team of 24, who are located across 17 countries.
So how does a startup position themselves as distinct in a marketplace as saturated as email marketing solutions?
While other companies have a tendency to be the single solution that every company should be using, ConvertKit position themselves – fairly exclusively – as being the best solution for professional bloggers.
It’s an interesting niche to aim for. The idea of a “professional blogger” isn’t as popular as it once was, now that literally anybody can do it, but I’m sure ConvertKit know what they’re doing, and wouldn’t be aiming at such a niche if there wasn’t money to be made.
ActiveCampaign has a reasonably versatile pricing system. As is standard with such tools, they employ a tiered pricing system, with additional features available to increasingly priced tiers.
The price will be relative to the features you want included, and the number of subscribers you have.
There’s a 15% discount to those who pay annually, rather than monthly. I can see that being a big draw for many prospective users!
Pricing options start from only $9, which will let you send to up to 500 contacts. This will give you your core email marketing features, which should get you a solid functional start in utilizing the channel.
It’s useful to keep the same number of subscribers when looking at different tiers, so the additional cost can be kept relative. So, sticking with 500 subscribers, the next tier up is $49 for their Plus version. The next level up is called Professional, and costs $99 per month, and the top tier is called Enterprise, which costs $149 per month.
Keep in mind, all of these prices are for just 500 subscribers. There’s a good chance that if you need the number of features offered in the Enterprise package, you’ll be relying on a lot more than 500 subscribers to keep you business afloat.
It’s hard to fault the pricing system. The relativity of the costs looks right. The cost per subscriber decreases as you increase the number of subscribers. You need 2,500 subscribers before the seconds tier increases in price, and 5,000 before the third and fourth tiers do so.
ConverKit retains the standard tiered pricing system, with three options available to you.
The interesting thing across these three tiers, is that there aren’t any actual additional features available with the increasing cost of the packages. You are literally paying for being able to send to additional subscribers. I couldn’t find any indication of any extra stuff for your extra dollars.
I can’t decide whether that’s a good approach or a bad approach. In one sense, it certainly adds transparency to their pricing options, and it’s clear from the outset what you’ll be getting across each tier.
It can also be interpreted as ConvertKit not desperately trying to present an all-singing, all-dancing package that users may not even need, giving a sense of honesty, as in “This is what we do, we focus on doing this really well – take it or leave it.” I can see that would be of benefit.
The actual pricing of the tiers looks liked this.
|0 - 1,000 subscribers||$29 per month
|1,000 - 3,000 subscribers||$49 per month
|3,000 - 5,000 subscribers||$79 per month
If you have more than 5,000 subscribers, you’ll need to get in touch with the directly, and work out a custom price.
Each tier also includes a free trial for your first month of subscription, which is useful, but you do need to make sure you’ll have time to implement it and use it to try and gauge how valuable it will be to your business before initiating that trial.
So far, it’s an interesting scenario they’re presenting.
The core features available for ActiveCampaign users are everything an organization would need to be able to deliver functional, regular, professional, and – most importantly – converting email marketing.
From the outset, you’ll have unlimited sending capability and some marketing automation functionality. You’ll also have access to analytical data at every level: going to the next tier doesn’t appear to unlock any additional or deeper data functions.
Once your free trial is over, and you start giving them some dollars, they’ll include complimentary design support. I think this is a very important feature, which should help you develop optimized email marketing campaigns, to make sure you get the best conversion rates possible. I find a lot of organizations underestimate the value of design in the marketing process.
The most distinctive selling point from the second tier upwards, is CRM integration with sales automation. Your digital marketing manager might need some IT support to get it set up, but it is setting your email marketing up to be a sales machine.
By the time you hit the top tier of any software with a tiered pricing system, you do expect quite a bit of bang for your buck. ActiveCampaign look to deliver on that.
At their top tier, their delivery looks a lot more like an agency looking after your email marketing, with a dedicated account rep. As everybody knows, agencies are really expensive, but this costs buttons in comparison.
If, for whatever reason, a company didn’t want to handle their email marketing in-house, I’d definitely say this looks like a very viable alternative.
The unique selling point that really stands out with ConvertKit is their plugin for the WordPress blogging platform.
WordPress is one of the most popular blogging sites in the world, largely due to the customization features courtesy of its open-source development.
One of the best features for WordPress for less technical users is the ability to use plugins for everything from data collection to aesthetic elements.
For ConvertKit to develop this is smart on their part, especially with their focus on bloggers.
They offer a forms feature, which will allow you to create either an embeddable form that you can paste wherever you like, or a dedicated landing page for subscribers.
ConvertKit seem proud of their “sequences” feature. This is their automated email marketing function. It allows you to set up an “if this, then that” approach, whereby you set up the email you want triggered to send when your visitor undertakes a certain action.
If you’re looking for analytical data and related reports for your blog audience, you may need to look elsewhere. It doesn’t look like this is what you’re supposed to be using ConvertKit for, as it doesn’t seem to be something they support.
One little quirk that left me uncertain is that you can’t just go ahead and start emailing people. You need to import your subscribers, and then contact their support team to let them know that you want to send emails, which they will enable.
I’m not sure what to make of that. Does it mean that you shouldn’t sign up without an existing subscriber list?
ActiveCampaign is definitely a business-orientated product. This is evident from several aspects of its presentation.
It’s fine for new users, there’s nothing scary about the process of getting it up and running. In saying that, I do feel it would be best suited to people with some knowledge of digital marketing, especially with emails.
The instructions in provides in getting you set up aren’t super-friendly, but they’re on-point. Whether or not this appeals to you, really does depend on your own personality, but it does set a more professional tone than other email marketing solutions.
In terms of its core function of putting an email together for mass consumption, it’s similar to other platforms. You can choose a template and insert your own content, if you’d prefer to work with HTML and customize things a bit further, you can certainly do so.
One of my favorite features – and this is not something that’s available in every email marketing solution – is the ability to export lists of recipients who have clicked on specific links, with their email addresses.
Some people are a little creeped out by the Big Brother nature of that, but, if you have placed a link for a number of products in a marketing email, this function allows you to work out a different list for remarketing, so you can follow up with an email focused on the product they showed an interest in.
If you do get stuck, ActiveCampaign offer a range of support levels across their tiers. They weren’t required for this review, but they seem well-regarded!
ConvertKit really utilizes a drag-and-drop functionality throughout its use. This makes it pretty easy to use – very friendly for less-technical users.
Simplicity is a key point that all email marketing service providers highlight in promoting their product, but I don’t think I’ve ever seen anything as simple as this before!
So yes, in terms of creating your emails, and relevant triggers to send relevant emails, it’s next to impossible to go wrong with ConvertKit.
In saying that, it does feel like a bit of a one trick pony. It’s functionality beyond sending emails and marketing automation feels pretty limited. If you’re using it in conjunction with other software to track things, for example Google Analytics and its custom URL builder, that might work for you, and would be something I’d strongly recommend.
But, at the same time, it doesn’t feel like that’s the kind of product ConvertKit is intended, or is trying to be. It’s very focused on getting subscribers, and emailing them, and it does that perfectly well.
I can see how that works perfectly adequately for bloggers.
ConvertKit does say that it can be used elsewhere for other business objectives, and I can see that, but, if you have a retail company for an example, that relies heavily on sales, I can imagine them wanting a lot more data at their disposal to optimize and refine their email marketing efforts.
The fact that you need an existing list of subscribers might be off-putting, and does make it feel like it’s for those who have been blogging professionally for some time.
Although not as brash about promoting themselves as competitors might be, I can see ActiveCampaign as being quite a powerhouse in what it can deliver in the context of email marketing.
It’s something I stress regularly with any product that comes with a tiered pricing structure, but you have to be very careful and conscious of what’s being offered.
ActiveCampaign can provide you with a wealth of data, and to get the most out of that data, you need somebody to interpret it, and translate it to quantifiable actions for you to understand your audience’s behavior in relation to marketing emails so you can optimize your efforts for them.
I would say this is a great tool for sales-orientated businesses, with the caveat that you have the person mentioned above on hand.
ConvertKit is an excellent tool for bloggers. There’s no doubt about that. That’s what they’re focused on, and what they’ve achieved.
Although it claims that it can be applied to any business, and that’s probably true, I do feel most businesses, especially those with products to sell, will need something more powerful, with more functionality with their CRM system to be effective.
It might work OK for companies whose digital marketing objectives are focused on disseminating information, rather than pushing sales of stuff.
It’s a fledgling company, and what it does, it does very well, and I certainly can’t fault it. I can definitely see its application for bloggers, but it may need to revise its offering if it wants to attract a more diverse userbase.
I’d recommend this for doers.
|Pricing options||Three tiers, starting at $9 per month||Three tiers, starting at $29 per month
|Features||- Standard email marketing functionality|
- Unlimited sends at lowest tier
- CRM integration
- Some branding features for your company
- Complimentary design service
- Dedicated account rep
|- Forms for signing up subscribers
- Set up sequence of triggered emails
|Usability||Straightforward, but prior digital marketing knowledge would be beneficial||Simple and intuitive
|Conclusion||Good for salespeople||Good for bloggers
Both ActiveCampaign and ConvertKit are great tools. At their heart, they do the same thing: email a lot of people at the same time.
In saying that, with their functionality, what they can do for you and your business, they couldn’t be any more different!
ActiveCampaign could not be any more geared towards moneymaking businesses. I’d definitely say it’s worth a look if you sell a lot of products. It’s a funny thing with the balance of the tiers. At the start, it’s pretty limited, and anybody could probably skate by on it.
The Plus and Professional tiers would need somebody in-house to get the most out of it, but then at the Enterprise tier, it feels like there’s so much looked after from their end, you could scale back your in-house needs a little.
On the other hand, ConvertKit is aimed so squarely at bloggers, and with the lack of any really technical stuff, could easily be managed by just one person.