Last Updated on June 10, 2022 by DMEditor
If you run a Shopify store, then you’ll know that customer service is key. In order to provide the best possible customer service, you need to be able to communicate with your customers quickly and easily. That’s where live chat apps come in.
Live chat apps allow you to communicate with customers in real-time, which can help resolve problems and provide better customer service. However, not all live chat apps are created equal, and there are some important factors you need to consider before making your decision.
In this blog post, we will discuss what to look for in a live chat app for Shopify, as well as some of our top product recommendations! So, whether you are just starting out with your online store or you are looking for an upgrade, read on!
Table of Contents
- 1 Bottom Line Up Front
- 2 My Top Picks for Shopify Live Chat Apps:
- 3 Criteria for Picks
- 4 What Is a Live Chat App?
- 5 How Live Chat Apps for Shopify Work
- 6 Our Top Live Chat App for Shopify Recommendations
- 7 Chatra
- 8 Zendesk
- 9 Tidio
- 10 Facebook Messenger
- 11 Gorgias
- 12 Reamaze
- 13 What Are the Benefits of Using a Live Chat App?
- 14 What Should You Look for in a Live Chat App for Shopify?
- 15 FAQs
- 16 Conclusion
Bottom Line Up Front
The best live chat apps for Shopify should be able to offer you automation, strong integrations, great customer service, and an easy-to-use UI. Reamaze is the ideal solution for you if you’re seeking an app that enables automatic messaging and connections with Shopify.
Gorgias is a wonderful alternative for those searching for an easy-to-use experience and dependable customer service. And if you want a one-stop shop for all of your customer support needs, Zendesk is the app to use.
My Top Picks for Shopify Live Chat Apps:
My top picks for live chat apps for Shopify are:
- Zendesk – This is a customer relationship management software that offers live chat as one of its features. it integrates with a range of other software and is very personalizable.
- Gorgias – This is a live chat software that is designed specifically for Shopify stores.
- Reamaze – This is a live chat software that offers both automation and manual messaging options. It’s very streamlined and offers excellent automated messaging features.
- Chatra – This is a live chat software that is designed for small businesses. It’s cloud-based and has a lot of lead generation features.
- Tidio – This is a live chat software that offers both free and paid plans. It features a wide range of integrations and its chatbot features are top-notch.
- Facebook Messenger – This well-known chat app also offers live chat capabilities for businesses – plus, most customers will already have Facebook.
Criteria for Picks
We used a range of criteria to narrow down this list of best live chat apps for Shopify.
First, we looked at the features that each app offers. We wanted to make sure that the apps had a wide range of features to suit businesses of all sizes as well as being scalable and easy to use. We also looked at how easily the apps integrated with Shopify and other software programs.
We then looked at customer service. We wanted to find an app that offered reliable customer service as well as one that was simple to use and easy to navigate.
Next, we considered customer reviews to get an idea of how satisfied customers were with the app’s performance. This included reviews of the customer service experience as well. Lastly, we looked at the price tags and whether or not the features of each app were worth the price.
Each of the above apps offers a unique set of features that makes them perfect for different businesses. It is important to consider what your business needs before making a decision.
What Is a Live Chat App?
A live chat app is a software application that allows businesses to communicate with their customers in real-time. This can be done through chat, voice, or video communication.
How Live Chat Apps for Shopify Work
Live chat apps for Shopify work by providing a chat widget that can be embedded on your site. This allows customers to communicate with representatives in real-time and get help with their issues. In addition, live chat software also provides a record of all conversations between customers and representatives, which can be helpful if there are any disputes about the conversation or the product.
Our Top Live Chat App for Shopify Recommendations
Now that you know what to look for in a live chat app for Shopify, let’s take a look at some of the best options available. Here are some of our top picks:
One of the most popular live chat apps for Shopify, Chatra is packed with features and integrates well with other software. It’s also affordable, making it a great option for small businesses.
It’s cloud-based which means that it can be accessed from anywhere, and it has an opener or trigger feature that allows you to automatically start a chat with a customer when they visit a specific page on your site. It’s also primarily designed for small to medium businesses as well as online retailers, so it’s a great option if you’re just starting out.
Additionally, Chatra integrates well with Shopify and has lead generation features. It also includes AI chatbot capabilities, a range of very easy-to-use features – including a group chat feature – and an incredibly simple, but powerful UI.
- Cloud-based, so it can be accessed from anywhere
- Integrates well with Shopify
- Lead generation features
- Includes AI chatbot capabilities
- Visually pleasing UI
- Lack of features available on the free plan
- Some customers complain about it being rather slow to load, lagging, or crashing completely
Zendesk is a popular help desk software that also includes live chat capabilities. It integrates with a variety of other software, including Shopify, and is affordable and easy to use. With Zendesk’s live chat solution, you may easily give Shopify online clients with live chat.
This will improve the e-commerce customer experience and personalize service for customers by filling in data gaps via AI. It’ll also make your agents more efficient with time-saving automations, intelligent chatbots, and more.
Zendesk also unifies all of your service channels, such as social media, phone, email, messaging, and live chat. This implies you can start a conversation in a chat and transition it to a different channel all from one dashboard.
- Very affordable
- Ease of use
- Integrates with a variety of software
- Unifies all service channels
- With important customer data, you can personalize your support rep’s dashboards
- It may be too complex for some users to set up
Tidio is a live chat app that is designed for small businesses. Focused on giving its clients all the tools they need to have a successful live chat relationship with customers, it is affordable, easy to use, and integrates with a variety of software programs. Tidio also has a built-in help desk system so you can manage all of your customer interactions in one place.
One of the best things about Tidio is its AI chatbot and visual chatbot editor. This chatbot can be used to answer common customer questions, which can free up your reps to focus on more complex tasks. Tidio also offers a wide range of integrations, automated answers, and flexible pricing. In addition, all live chat, e-mail, and Messenger interactions may be managed in one window.
- Very affordable
- Integrates with a variety of software
- AI chatbot and visual chatbot editor
- Wide range of integrations
- The cost of some extra features that are typically given for free with other apps
- There are some limitations when it comes to reporting and client feedback.
One of the most popular messaging tools out there can also be used as a live chat app with Shopify. Facebook Messenger offers a wide range of features, including the ability to chat with more than one person at a time, video and voice calling, and file sharing. It also integrates easily with Shopify.
The installation is simple: Simply add the app from the Shopify app store, link your Facebook Page, and choose your design. Messenger is great for customer service because it gives you the ability to see all your messages in one place. This makes it easy to track interactions and helps you to provide a better customer experience.
This app’s main attraction is that it provides a familiar customer experience, which is something that other apps do not. It does, however, have fewer customization and features than other Shopify live chat apps.
- Very popular messaging tool
- Wide range of features
- Integrates easily with Shopify
- Allows you to see all messages in one place
- Some people may not want to use Facebook Messenger
- It may not be suitable for complex customer service interactions
- Doesn’t offer as many customizations as other Shopify live chat tools
Another of the best live chat apps for Shopify is Gorgias. This app offers a wide range of features, including the ability to create and manage tickets, add notes and tags to tickets, and set up automations. It also integrates easily with Shopify.
Its Shopify app combines live chat into a more omnichannel approach that’s intended to simplify support tickets while increasing sales for small and medium-sized e-commerce firms with dedicated support teams.
Gorgias is great for customer service because it helps you to provide a better experience for your customers. With its help desk features, you can easily track and manage customer interactions. It also offers a wide range of integrations that make it easy to connect with other software programs. However, with such a wide variety of features comes a rather high price tag of $60 per month for the Basic plan.
- Wide range of features
- Integrates easily with Shopify
- Helps you to provide a better customer experience
- Offers a wide range of integrations
- The high price tag may be too expensive for some businesses
Reamaze is a live chat app that is known for its simplicity. It offers a streamlined and easy-to-use interface that makes it perfect for businesses of all sizes. In addition, it integrates easily with Shopify.
Reamaze also provides a help desk and FAQ help center solution for making all interactions easier, allowing customers to get answers from your staff quickly. The most distinctive feature of Reamaze is its automated messaging possibilities, which set it apart from the competition.
This feature allows you to send automatic messages designed to engage a specific type of visitor to your site. They will then send a tailored message, triggered by certain criteria or specific parameters within your Shopify account. You can also set up rules for sending messages based on the customer’s location or purchase history. This makes it easy to keep your customers informed and dramatically improves their shopping experience.
- Streamlined and easy-to-use interface
- Integrates easily with Shopify and many other apps
- Automated messaging possibilities are unique and sets them apart from the competition
- Very reliable customer service
- You can combine many systems into one
- With some of the tiers, you are paying for features that aren’t really necessary
What Are the Benefits of Using a Live Chat App?
There are many benefits of using a live chat app for your business. Live chat software might help you set your firm apart by assisting you in providing best-in-class customer service. This is an important part of doing business in the twenty-first century, as customers are more likely to take their business elsewhere if they feel that they are not being well taken care of.
In addition, live chat software can also help you increase your sales. This is because it allows you to communicate with potential buyers on your site and answer any questions that they may have. This can help you close more sales, as customers are more likely to buy something if they feel that they have all of their questions answered.
Here are some of the most important benefits of using a live chat app with Shopify:
You can reach more customers
With live chat, you can communicate with more customers at the same time. This is because chat software allows you to have multiple chats open simultaneously. Some customers don’t want to call because they don’t have time, or they are uncomfortable doing so. Live chat is a great way to communicate with these customers.
Make customers feel heard and understood
Customers want to feel heard and understood. When they have a problem, they want somebody to help them solve it as quickly as possible. Unlike email, Shopify live chat apps allow consumers to ask follow-up questions, get answers right away, and truly feel acknowledged. Live chat gives customers the opportunity to communicate with someone who can understand their issues and help them resolve them.
Reduce customer pain points
One of the best things about live chat is that it can help reduce customer pain points. Phone support is still the most common form of customer service, but chat support has several advantages that phone assistance simply can’t match. Customers hate being put on hold for an extended period of time. Chats do not include a formal hold because reps have more time between responses to research and develop a solution, even if there are minor lulls in the conversation.
This means that you can solve their problems before they have a chance to become angry or frustrated. This will make them more likely to return to your site in the future and also recommend it to others.
According to a study by Forrester, live chat can increase your conversion rate by up to 34%. This is because it allows you to connect with potential buyers and answer any questions that they may have about your product or service. By proactively communicating with clients on your site, you may provide them with the support and assistance they require to complete a purchase.
Shopify live chat is also less expensive than customer support alternatives by phone, especially for businesses that conduct a large number of transactions each day. They can work on many chats at once, saving their time and maximizing your resources because live chat software is more efficient than phone or email.
Make the customer experience more personal
Everyone loves a personal experience. With Shopify live chat apps, you can provide a more personal customer experience for your shoppers. This is because it allows you to communicate with them in real-time, which can help resolve any issues that they may have. In addition, live chat software also provides a record of all conversations between customers and representatives.
This can be very helpful if there are any disputes about the conversation or the product. It also allows you to track customer behavior, which can give you insights into what they are interested in and how they interact with your site.
Boost the availability of support
Shopify live chat apps also allow you to boost the availability of support. This is because it doesn’t require any additional manpower, and representatives can be easily trained to use it.
Live chat is an excellent method to give fast assistance since the widget may be shown at all times. Reps can help customers go through the purchase process and ensure that they make the right decision.
Chatbots can be utilized outside of support hours to direct customers to your self-serving assets, such as your knowledge base, even if reps aren’t accessible.
What Should You Look for in a Live Chat App for Shopify?
So, when it comes to live chat apps for Shopify, what should you be looking for? Here are a few key features to keep in mind:
One of the most important features of any live chat app is automation. Automation allows your reps to focus on more complex tasks and helps them manage multiple chats at once. This ensures that they can provide fast, accurate assistance to your customers.
Reporting is another essential feature of live chat apps. Reports help you track the performance of your chat widget and identify any areas that may need improvement. In addition, reports can also help you understand customer behavior, which can give you insights into what they are interested in and how they interact with your site.
Similar to reporting, analytics can help you track the performance of your live chat widget. However, analytics go a step further and provide insights into customer behavior that reporting does not. This includes information such as how many chats a customer has participated in, what times of day they are most active, and which pages on your site they visit the most.
One of the most important and underrated aspects of customer service is personalization. Personalized conversations help build trust and rapport with customers, which can result in more sales. Live chat apps for Shopify allow you to personalize the conversation by using their name, greeting them when they first join the chat, and remembering their past conversations.
Ease of use
Another important factor to consider is the ease of use. The live chat app you choose should be easy to install and use. Reps should be able to easily navigate the interface and find the information they need without having to search through multiple screens.
Opener or trigger
In addition, the live chat app you choose should have an opener or trigger. This is a feature that allows you to automatically start a chat with a customer when they visit a specific page on your site. This can be helpful in ensuring that customers always have someone available to help them with their issues.
Integrations with other software
The live chat app you choose should integrate with other software you use, such as your help desk or CRM. This allows you to manage all of your customer interactions in one place and provides a more seamless experience for customers.
Tight integration with Shopify
Of course, the live chat app you choose should have tight integration with Shopify. This allows you to manage all of your chats from within Shopify and eliminates the need for multiple login credentials. Shopify’s live chat is useful to a wide range of departments, therefore it must tie into the tools used by those departments. The best live chat applications work well with ticketing systems, e-commerce sites, and self-service apps like knowledge bases.
Lead generation features
Also, did you know that live chap apps can actually be used to generate leads to your website? This little-known gem can be a powerful addition to your lead gen toolkit.
Live chat apps with lead generation features allow you to capture the name and email address of customers who are interested in your products. This information can then be used to follow up with them at a later date or add them to your marketing list.
As such the live chat app you choose should have lead generation features. This can help you grow your business by increasing your customer base.
Who doesn’t love AI? A handy tool to have in your business belt, AI chatbots can take on some of the more tedious tasks that come with customer service.
Chatbot technology is becoming more and more advanced, and many live chat apps for Shopify now include AI chatbots. This allows you to delegate simple tasks such as responding to common questions or providing basic information to the chatbot. This leaves your reps free to focus on more complex tasks and builds customer trust by showing that you are willing to go the extra mile for them.
Finally, one of the most important things to consider when looking for a live chat app for Shopify is price. The best live chat apps are not always the most expensive, and there are many affordable options available. So, be sure to compare prices before making a decision.
Answer: Yes, there are a number of live chat apps that integrate easily with Shopify. Some of the most popular ones include Gorgias, Reamaze, and Zendesk Chat.
Answer: There is no one-size-fits-all answer to this question. It is important to consider the features that each app offers and what your business needs before making a decision.
Answer: Yes, Shopify offers Chatbots through its Bot store. This allows you to create chatbots that can help you automate customer service tasks and improve your customer’s experience.
Answer: Reamaze is known for its reliability and customer service. It integrates easily with Shopify and many other software programs, making it a great choice for businesses of all sizes.
Answer: No, live chat is not necessary for Shopify. However, it can be a valuable tool to help you improve your customer’s experience and even increase sales. This will ultimately lead to boosting your business and getting more customers.
Answer: The price tags for live chat apps vary depending on the features offered. However, most of the apps on this list are affordable and offer great value for the price. On average, you’ll be looking at between $20 and $60 per month for a good live chat app for Shopify.
A live chat app for Shopify can be a valuable tool to help you improve your customer’s experience and even increase sales. This could ultimately lead to boosting your business, getting more customers, and driving more sales with less effort.
The best apps that integrate easily with Shopify offer features such as automated messaging possibilities or the ability to combine many systems into one which may make them perfect for different businesses depending on their needs.
However, if you are looking for an app that offers automated messaging possibilities and integrations with Shopify, then Reamaze is the perfect choice. If you are looking for an easy-to-use interface and reliable customer service, Gorgias is a great option. And if you want an all-in-one solution that combines many systems into one, then Zendesk is the app for you.
No matter what your needs are, there is a perfect live chat app for Shopify waiting for you. It is important to consider what your business needs before making a decision about which of these live chat apps are right for you by considering the criteria we used in our analysis. Then, try out one of our suggestions and see how it can improve your customer’s shopping experience.